Returns & Exchanges

At Esther & Mila, we want you to feel confident in your skincare ritual, which is why we offer a 30-day window for returns on products that do not meet your expectations. To ensure the integrity of our artisanal formulas, returned items must be in their original packaging and at least 75% full.

1

Initiate Your Request

Contact our concierge team at [email protected] with your order number and the reason for your return to receive a pre-paid shipping label.

2

Prepare Your Parcel

Carefully pack the items in their original box or a secure mailer to ensure the delicate glass bottles are protected during transit.

3

Ship It Back

Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.

4

Receive Your Refund

Once our studio inspects the return, a refund will be issued to your original payment method within 5-10 business days, minus a small processing fee.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing